I ought to update my previous blog.
Now the service provider has listen to my wife’s complaint and agreed to investigate thoroughly.
If investigated as promised, unlike like the Commissions & Omissions, we Sri Lankans are so notorious for, would bring positive findings, beneficial to both parties
Further, we will get a refund and an apology from them.
I hope it would also be as easy as dialing 123.
Is the island’s one of the leading mobile phone service provider, surreptitiously fleecing it's customers?
Yes, they are and here is my story.
First, read it carefully, and then keep your ears and eyes opened.
Guaranteed, sooner than later that you too would have your own “Ah Ha” moment.
I have a prepaid connection with them but use it only when I returned to the island for a vacation every six month or so. But keep the registration valid by regularly topping it up.
Recently, after a sports accident and a corrective operation, I was asked to rest for 3 months and completely assigned to the bed.
Few days in to my forced holiday, I got bored watching whatever the television channels available on our television.
Thank God, I did not go for the much hyped satellite channels.
Then I am sure I would have had a much ruder shock!
My phone was constantly ON and beside me because that was my contact line with friends and colleagues, local and overseas.
One day, I saw one of the topping up cards saying, now checking your balance credit is as easy as dialing 123.
So whenever, I was bored watching television or reading, I used to call that number up and my current balance would appear on the screen in no time.
But one day, I realized that I have lost a quite big amount in my balance credit, even without using the phone.
I mentioned this to my wife and daughter, as they too have subscribed to the same service provider, but none was ready to accept my story.
This led me to keep a regular check on my balance and I have realized that on more than one occasion, they have deducted hefty sums, even when the services have not been availed.
Now one may wonder as to why I did not go to them to lodge a formal complaint?
Because of my medical condition, I had a very limited mobility and then I ran out of my prescribed leave and had to returned back to resume my duties.
For the last three decades, I have been in the Customer Services and thus I know a personal visit would yield more and quick results than a phoned-in complaint.
Now my wife says (after closely monitoring credit balance), that she too experiences the same sort of draining her balance credit off.
Her efforts to contact the Customer Services was met by a blunt reply that only Post-paid Customers are entitle to get a detailed bill and not the prepaid ones.
Imaging, we pay even before we use any services, yet we are treated like dirt when comes to Customer Services and care.
Their advertising is very attractive with prominent sportsmen enticing you to join them.
But please be aware, that they surreptitiously fleece you, while promising many but not delivering any.
As they say, now checking your credit balance is as easy as calling 123, so keep a constant monitoring of your credit balance and then you would realize how they fleece their pre-paid customers surreptitiously.
Indeed, it was a stunning victory for Lightning (Barak) Obama.
As most of the people in the rest of the World dreamt and expected, this will be a new beginning for everybody.
Congratulations and may God give you time, courage and strength to deliver things that you have promised during your campaign.
What we as Sri Lankans can learn from this victory?
Though people despise and hate Americans for their domineering policies, they as a nation should be admired for their commitment and determination to put their pressing national issues first in this election than petty other issues.
I think, this is what as Sri Lankans, we can learn from this American Presidential Elections 2008.
“ Master Sir, Api Mithuran Way Do ? Eda Dawasa Udawevudo ? ”.
