My family was away from the country for two months in the latter part of the 2017 and has realized on the return that the Dialog Tv connection has been disconnected due to non-payment.
The due amount was immediately paid and an official request was made to get the connection activated back.
After waiting a few more days without getting any positive results from their end, it was decided to call their helpline to get the matter resolved.
Again an official complaint was lodged but like in the past, no help came through.
After two failed attempts to get the connection activated again, it was finally decided to inform them that we were no longer interested in retaining their connection.
The Helpline was given all required details to enable them to finally disconnect us from their listing.
We thought that we have put the matter to rest finally but to our utter dismay, we have received another invoice recently billing us over Rs 5000/= of unpaid bills.
The Dialog had been known to fleece customers in this fashion.
http://www.lankaweb.com/news/items08/291108-4.html
And now it is the time that we put an end to this unscrupulous practice.
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