𝑾𝒂𝒍𝒍 𝒐𝒇 𝑾𝒂𝒊𝒍 ( දුක් ගන්නා රාළ )

I do not think that I should spend more time to elaborate on the shoddy service provided by the Sri Lanka Telecom ( SLT ). Once it took me more than 90 minutes to upload a 200 MB ( less than 3 minutes) of video to YouTube and that will show how good their level of service. Once when someone claiming to be from SLT came to us and informed that now they are able to provide us Fiber Optic line connection, not only I was elated but jumped into subscribing to the new product line too. Nothing materialized and the shoddy service remains the same. After so many moons, Today, I got a call again from someone claiming to be from SLT and was trying to sell me the product once more. When I mentioned that I have already subscribed to it a long time ago only she drops the bomb on me. She said, this product has an inherited defect and that the landline will be dead if ever we encounter a power outage in the area and to overcome the issue that they have some power back up system for another a few e...

Has anyone recently tried the Sri Lanka Telecom ( SLT ) Hotline 1212 ? First, you will be forced to listen to one of their latest and insipid Ad before an agent come online. The Ad says in ( the nutshell ) that “ We are different than others and that is why they provide different types of internet packages ”. I agree with the first part of their statement that they are different. Because, unlike any other service-oriented industry, they do not care for their customers’ complaints. For the last four days, I had been battling to get my internet connection to a decent level without much success. The agents have a different story to tell you each time for the reason of disruption. Now I am confused which one to believe. The Agents are happy to give their maintenance section number which had been ringing for the last four days but no one was there to pick up and give us the true picture. How long more I have to wait I have no idea and I think it is the time to think of an alternative arran...