𝑾𝒂𝒍𝒍 𝒐𝒇 𝑾𝒂𝒊𝒍 ( දුක් ගන්නා රාළ )

Today I went to Homagama Tele Shop to pay my telephone bill. A long queue has already formed there and I had to join the queue after going through the cleaning up process. The instructions at the clean up station were all written only in English and graphics too were bit confusing to say the least. Then, I heard someone telling that to pay at the Kiosks, one needs not to queue up. Just go and feed the machine. Those machines were lined up near the entrance in the corridor. The body temperature was checked before I was allowed in to that area. My attempts to pay at the Kiosk were not successful and then the lady who was trying to do the same at the other Kiosk told “these Machines do not accept any notes”. So, I stopped feeding process and decided to join the queue again. At the entrance, the lady security was yelling at everyone to “Remove Footwear” before enter the carpeted office. My first impression was that, it was because of the last rain and the puddles left ...

Has anyone recently tried the Sri Lanka Telecom ( SLT ) Hotline 1212 ? First, you will be forced to listen to one of their latest and insipid Ad before an agent come online. The Ad says in ( the nutshell ) that “ We are different than others and that is why they provide different types of internet packages ”. I agree with the first part of their statement that they are different. Because, unlike any other service-oriented industry, they do not care for their customers’ complaints. For the last four days, I had been battling to get my internet connection to a decent level without much success. The agents have a different story to tell you each time for the reason of disruption. Now I am confused which one to believe. The Agents are happy to give their maintenance section number which had been ringing for the last four days but no one was there to pick up and give us the true picture. How long more I have to wait I have no idea and I think it is the time to think of an alternative arran...