Inapt and Inefficient Sri Lanka Postal Service

My present work involves dispatching items to various parts of the country.

Last week, someone requested certain items and since it was bulky in shape decided to give it to a private courier service.

The parcel was given to them in the afternoon and the following day morning I received the confirmation from the receiving party that the item has reached them intact.

Again the same party requested the same item ordered previously but it was in small quantity.

Despite previously having bad experiences with them I foolishly decided to trust the Sri Lanka Postal Service again.

Not to save money or anything else but I was not having the appropriate packing materials with me and I was aware that the Postal Service have their own bubble-wrapped manila folder, just well enough for my need.

In fact, it cost me more than using a private courier service in the end.

At the time of accepting the item, the Kottawa Post Office staffs behaved very unprofessionally and were making not only me to feel but others who were there too that as they were there to do us favours and not to serve us.

Since I have already come there, I have decided to swallow my pride a bit and go along with their directions.

The parcel was accepted and a receipt was issued.

Details are as under.

Receipt No – 4219 dated 10th December 2020.

Since good three (03) working days have already gone and no confirmation received from the receiver, I decided to call the party to get to know that the parcel has still not been delivered.

I called the Postal Service-Hotline 1950 next.

After listening to my issue, I was given another number to call and that was 011 2440159.

I may have tried hundreds of times but no one picked up the call from the other end.

As the last resort, I went back to their Hot Line again, where a totally a different number was given to me this time.

That number was 011 2328359.

After many attempts of ringing, someone picked up the call, just a few minutes after 3pm, where I was told to call back again at 9am tomorrow morning as all staffs have stopped their work at that time.

Needless to say, I was shocked because I never knew that state employees stop work at 3pm and it was news to me too.

However, because of my insistence, the person from the other was trying to give me a Cock & Bull story and was trying to defend their staffs and their lackadaisical level of service.

When I asked him to be identified him, he was very reluctant to disclose details but again thanks to my insistence that he finally said that he was the CC meaning Chief Clark over there.

But again the credibility of that information I doubt very doubtful.

Immediately after getting off from that toxic telephonic conversation, I sent a written complain electronically with a copy to the Post Master General, but I am more than confident that I will never get an acknowledgement from even

Up to now, I do not know what happened to my parcel sent under the registered post or its whereabouts.

Now I have to wait till tomorrow (15th December 2020) to start the same agonizing process again to locate the parcel.

At the moment all I know is that I have lost a very credible and regular client of mine, thanks to inapt and inefficient Sri Lankan Postal Service.