After seeing a Facebook advertisement for one of
the paint manufacturers in Sri Lanka, I called their head office to see if I,
as a walk-in customer, could also claim the same discount offered to online
buyers.
I was refused, but on my insistence, I was
connected to their sales department, and a young lady executive picked up to
reiterate that the offer is only for online purchases with free delivery, as
stated in the advertisement.
My rationale was that since it is a walk-in
deal, the delivery portion of online shopping goes away, so the company
benefits in the end.
Knowing that these frontline sales staffs have
little authority in taking decisions, I asked her, without offending her, to
check with the senior sales team and give an update on the request.
Surprisingly, after a few hours, she returned
the call to inform me that the offer was only valid for online purchases, and
it was confirmed by her senior management.
I thanked her profusely, only because giving an
update by calling is not in our culture and it was a rarity.
Unless they entice customers with hefty
discounts and the trying to pass off their rejected and/or inferior quality
products to unsuspecting online shoppers, it does not make any sense to me
otherwise.
Now I am trying to see what I missed there.
Can someone enlighten me, please?
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