Dealing with a seller intentionally sending an incorrect or fraudulent item
Dealing with a seller intentionally sending an incorrect or fraudulent item (bait-and-switch) requires taking quick action to protect your money and flag the account. Step 1: Preserve All Evidence First Before initiating any reports or contacting the seller, document everything: Take photos/videos: Photograph the shipping label, the outer box, and the wrong item inside. Save screenshots: Capture the original listing photos/description, the seller's profile, and the full Messenger conversation showing order details. Keep original device chat: Do not delete the conversation thread. Step 2: Request a Refund & Report the Order (Applicable if you paid using Facebook's Onsite Checkout) If you paid directly through Facebook Checkout, you may be covered by Facebook Purchase Protection: Open Facebook and go to Marketplace . Tap Profile / Your Account Purchase History . Select the order with the wrong item. Tap Get help with this order / Request a Refund . Select Item not as ...