From Candlelit Dinners to Dry Taps: Where is the Transparency?

Yesterday, we were invited to a friend’s home for dinner, only to find them struggling with a sudden, unannounced water cut. 
Today, the crisis hit home. 
Our taps are dry, and the story remains the same: no prior notice, no timeline, and no clear answers.

When I called the Water Board hotline (1939), I was told they are facing "capacity issues" and have moved to a staggered supply.
 
This leaves me, and likely many of you, with two glaring questions:

The Logic Gap: After the massive downpours we’ve experienced over the last few months, how are we facing "capacity issues" so soon? If the reservoirs are full, is this a failure of infrastructure, treatment, or management?

The Communication Gap: We live in a fast-paced digital era. We aren't in medieval times relying on smoke signals, bells, or carrier pigeons to stay informed. In an age of SMS alerts, social media, and instant apps, why is the Board unable to provide preemptive notifications for planned interruptions?

As taxpayers and loyal customers, we deserve more than a "we don't know" from an operator. We deserve respect, transparency, and efficiency. It is high time the Water Board catches up with the 21st century. Staggering a supply without informing the public isn't just an "issue", it's a failure of service.

Does anyone else have answers? 

Or are we all just waiting for the rain to actually reach our taps?

#WaterBoard #PublicService #Accountability #SriLanka #DigitalAge #Transparency



Location: Makumbura, Pannipitiya, Sri Lanka

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